Introduction
Spaza Insights ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and music monitoring services.
By using Spaza Insights, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
This policy is effective as of January 1, 2024, and applies to all information collected through our website, mobile applications, and related services.
Information We Collect
Information You Provide
We collect information you provide directly to us, including:
- Account Information: Name, email address, phone number, company/organization name, and billing information when you create an account.
- Profile Data: Information about your music catalog, including song titles, artist names, and recording metadata that you submit for monitoring.
- Communication Data: Messages, feedback, and inquiries you send to us through forms, email, or other channels.
- Payment Information: Billing details and transaction history. Payment processing is handled by secure third-party processors.
Information Collected Automatically
When you use our services, we automatically collect certain information:
- Usage Data: Features used, pages visited, time spent, and interaction patterns within the platform.
- Device Information: Browser type, operating system, device type, IP address, and unique device identifiers.
- Log Data: Server logs, error reports, and performance data.
- Audio Monitoring Data: Information about detected broadcasts of your music, including station, time, and geographic location of detection.
Third-Party Information
We may receive information about you from third-party sources, including payment processors, analytics providers, and partner platforms, in accordance with their privacy policies.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Provision: To provide, maintain, and improve our music monitoring services, including detecting and tracking broadcast airplay of your music.
- Account Management: To process your registration, manage your subscription, and provide customer support.
- Communication: To send you account notifications, updates, security alerts, and administrative messages.
- Analytics & Improvements: To understand how users interact with our services, monitor performance, and improve user experience.
- Reporting: To generate analytics reports, royalty documentation, and performance insights based on monitoring data.
- Marketing: To send promotional communications about our services (you can opt out at any time).
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Fraud Prevention: To detect and prevent unauthorized access, fraud, and other illegal activities.
Data Sharing & Disclosure
We may share your information in the following circumstances:
- Service Providers: We share information with third-party vendors who perform services on our behalf (hosting, payment processing, analytics, customer support).
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, privacy, safety, or property.
- Aggregated Data: We may share anonymized, aggregated data that cannot reasonably identify you with partners, advertisers, or other third parties.
- With Your Consent: We may share information with third parties when you have given us explicit permission to do so.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest using industry-standard protocols
- Regular security assessments and penetration testing
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
- Regular backups and disaster recovery procedures
- Employee training on data protection and security
While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Your Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request correction of inaccurate or incomplete information.
- Deletion: You can request deletion of your personal information, subject to legal retention requirements.
- Portability: You can request a copy of your data in a machine-readable format.
- Objection: You can object to the processing of your information for marketing purposes.
- Withdrawal of Consent: Where processing is based on consent, you can withdraw it at any time.
To exercise these rights, please contact us at privacy@spazainsights.com. We will respond within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
- Account Data: Retained while your account is active and for 3 years after closure for legal and compliance purposes.
- Monitoring Data: Retained for 7 years to support royalty claims and historical analysis.
- Transaction Records: Retained for 7 years to comply with financial reporting requirements.
- Communication Records: Retained for 2 years after the end of our correspondence.
Children's Privacy
Spaza Insights services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the new policy on this page
- Updating the "Effective Date" at the top of this policy
- Sending you an email notification (for material changes)
- Displaying a notice on our website
We encourage you to review this policy periodically.